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注意啦!高品质沟通从赞美开始

来源:http://www.wfzhongtebao.com  点击次数:    发布时间:2018-08-25
沟通,概括来说是指为达到一定的目的,将信息、思想和情感在个人或群体间进行传递、理解与交流的过程。它具有目的性、信息传递性和双向交流等特点。
Communication, generally speaking, refers to the process of transmitting, understanding and communicating information, ideas and emotions between individuals or groups in order to achieve certain goals. It has the characteristics of purpose, information transmission and two-way communication.
沟通是信息的传递与理解。首先沟通是一个信息传递的过程,如信息没有被传送,则意味着沟通没有发生,说话者要有听众,正如作者要有读者一样。其次,要使沟通成功,信息不仅要被传递,还要被理解,没有理解称不上是沟通。良好的沟通并不是达成协议,而是沟通双方能准确地理解信息的意义,如果有人与我们的意见不同,不能认为未能完全领会我们的看法,而只是双方的观点不同罢了,只要对方了解我们的意图,就算做好沟通了。
Communication is the transmission and understanding of information. First of all, communication is a process of information transmission. If the information is not transmitted, it means that communication does not occur. The speaker should have an audience, just as the author should have a reader. Secondly, in order to communicate successfully, information must not only be transmitted, but also be understood. No understanding is communication. Good communication is not to reach an agreement, but to communicate that the two sides can accurately understand the meaning of information, if someone disagrees with us, can not think that we can not fully understand our views, but only the views of the two sides are different, as long as the other side understand our intentions, even good communication.
现代社会中,不善于沟通将失去很多机会,同时也将导致你无法与别人协作。人不生活在孤岛上,只有与他人保持良好的协作,才能获取自己所需要的资源,才能获得成功。
In modern society, not being good at communicating will lose a lot of opportunities, and at the same time, you will be unable to cooperate with others. People don't live on isolated islands. Only by keeping good cooperation with others can they obtain the resources they need and achieve success.
潍坊安保服务公司
下面保安公司小来跟大家分享沟通过程中的赞美技巧:
Now the security company is coming to share with you the compliment skills in the process of communication.
在《人性的弱点》一书中有这样一句话,人性深处都渴望有这样一种感觉——被重视。在销售心理学中将其理解为:每个人都有虚荣心,而满足虚荣心的较好方法就是让对方产生优越感。有人说让人产生优越感较有效的方法就是对别人引以为傲的事情加以赞美。对销售员而言,赞美是和顾客沟通的较好的方式,销售员在介绍产品的时候如果能够适当地赞美顾客,会让顾客心情愉悦,但是这种赞美一定要适当,这样才能收到立竿见影的效果。
In the book Human Weaknesses, there is a saying that deep down in human nature longs for the feeling of being valued. In sales psychology, it is understood that everyone has vanity, and the best way to satisfy vanity is to let each other have a sense of superiority. Some people say that the most effective way to create a sense of superiority is to praise others for what they are proud of. For salesmen, praise is the best way to communicate with customers. When introducing a product, salesmen can appropriately praise customers and make them happy. But this praise must be appropriate, so that it can get immediate results.
赞美是一种技巧,是销售行业的一种谋略。懂得赞美艺术的销售员往往能在很轻松的环境里让顾客愿意买自己推销的商品。而赞美顾客会让顾客加深对销售员的好感,也会对销售员产生一种依赖感,这样更有利于销售的成功。
Praise is a skill and a strategy in the sales industry. A salesman who knows how to praise the art can often make customers willing to buy the goods they sell in a very relaxed environment. The praise of customers will deepen the good will of customers to salespeople, but also to salespeople have a sense of dependence, which is more conducive to the success of sales.
销售是沟通活动中较常见也是较为重要的一种情况,企业除了生产之外,所有的商业利益都要依靠销售来实现。销售沟通不仅利于了解客户,树立良好的客户形象,更有利于促成交易的达成,因此,销售过程中的各类沟通都极为重要。在销售过程中,要以顾客为本、顾客就是上帝的原则来与顾客进行沟通,同时在利益诱导的基础上,结合拉近距离的情感策略来达成交易。同时要注意销售过程中的沟通赞美技巧、销售礼仪等问题,这样才能真正通过销售沟通实现成功的交易和良好的人际关系。
Sales is one of the most common and important situations in communication activities. In addition to production, all commercial interests of enterprises must rely on sales to achieve. Sales communication is not only conducive to understanding customers, establish a good image of customers, more conducive to the conclusion of transactions, therefore, all kinds of communication in the sales process are extremely important. In the process of sales, we should communicate with customers on the principle of customer-oriented and customer is God. At the same time, we can conclude the transaction on the basis of benefit induction and close-range emotional strategy. At the same time, we should pay attention to the communication and praise skills, sales etiquette and other issues in the sales process, so as to truly achieve successful transactions and good interpersonal relations through sales communication.